News

2019/9/18

【NEWS】RELOCATION NOTICE OF COUNTERS IN TAOYUAN INTERNATIONAL AIRPORT


Appreciate for you all being supportive of Wi-Ho!. Our service counter locations at Taoyuan International Airport will move since Tue, Oct 1st. The WiFi router pick-up/return, Wi-Ho! SIM card pick-up/selling as well as the WiFi router walk-in rental service will be provided continuously. The quality of our products never change, and we look forward to presenting you the best service!

On Sep 30, the counter service hours will be adjusted as follows :
◆Outbound SIM card selling service: until 22:00.
◆Router/SIM Card Pick-up: until 00:00. (After 00:00, please go to Pelican counter.)
◆WiFi Router returning service: until 00:00. (After 00:00, please go to our new counter.)

Since Oct 1, please visit our new counters.
For the customers who have already made the reserving to pick-up Router/SIM Card since Oct 1 at Taoyuan International Airport, our customer service team will notify you in the order of departure date.

 

【Taoyuan International Airport - New Counter Locations / Business Hours】

◆Counter Locations

Terminal 1: No.6 WiFi Router counter in the Northern side of arrival lobby
Terminal 2: No.2 WiFi Router counter in the Northern side of arrival lobby

◆ New Counters’ business hours and service

Router/SIM Card Picking up: 06:00-00:00 (*Notice as below)
Router Return: 24hr (Return Box)
Business Hour: 06:00-22:00
Service: Wi-Ho! SIM Card Selling / WiFi Router Rental

*Notice: For customers who have reserved 00:00~08:00 WiFi Router/SIM Card picking up service in Taoyuan International Airport please go to the Pelican counter.(Please refer to below map.)

【Delivery Address Modification for Delivery Return】

The WIFI router return delivery address has been modified as follows, please kindly be aware of you using the following address when deliver the device for return:

8F., No. 181, Sec. 3, Minquan E. Rd., Songshan Dist., Taipei City 10541, Taiwan (R.O.C.)
Telecom Square Taiwan, Inc.

*The relevant information disclosure is subject to this announcement. It will be updated anytime if there’s any modifications.

 

▌Wi-Ho! Customer service contact:

◆Tel No.:02-2545 7777
◆Service Time:9:00~18:00 (365 days)

▌Wi-Ho! Online customer service contact

◆E-mail:service@tswiho.com
◆FB Messenger:https://www.facebook.com/wihotw
◆Official Line Account:@wiho
◆Service Time:9:00~21:00 (365 days)


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